PKR78 Privacy Policy – How We Handle Your Personal Data

01 Data We Collect

pkr78 collects personal information that is necessary to provide the platform's services — account management, payment processing, identity verification and customer support. Below is a summary of the main categories of data collected.

02 How We Collect Your Information

pkr78 collects your data through several channels depending on how you interact with the platform.

Directly from You

The most significant source is you. When you register an account, you provide your name, date of birth and contact details. When you make a deposit or request a withdrawal, you provide or confirm your payment details. When you contact support, the information in those conversations is recorded.

Automatically through Platform Use

When you use the pkr78 website or mobile app, technical data is collected automatically. This includes your device's IP address, the type of phone or browser you are using, operating system version, which pages you visit and how long you spend on them. This data helps the platform function correctly and helps identify unusual activity that may indicate a security issue.

Through Payment Processors

When a transaction is processed through JazzCash, Easypaisa, Raast or a bank transfer, confirmation data flows back to the pkr78 platform — this includes confirmation references, transaction amounts in PKR and timestamps. pkr78 does not receive or store your JazzCash PIN or banking password.

Through Cookies and Similar Technologies

The pkr78 website uses cookies and similar tracking tools. Full details are in the Cookies section of this policy below.

03 How We Use Your Personal Data

pkr78 uses your data for specific, defined purposes. We do not use it for anything beyond what is described here without telling you first.

• Account management: Creating and maintaining your account, verifying your identity, managing your login credentials and communicating account-related updates
• Processing transactions: Handling PKR deposits, withdrawals and bonus credits. Confirming payments via JazzCash, Easypaisa, Raast and other supported channels
• Security and fraud prevention: Detecting suspicious activity, preventing unauthorised account access, identifying duplicate accounts and investigating potential fraud
• Responsible gaming: Monitoring activity patterns to support deposit limit enforcement, self-exclusion and age verification requirements
• Customer support: Responding to your queries, resolving disputes and maintaining a record of communications for quality and compliance purposes
• Platform improvement: Analysing aggregated, anonymised usage data to improve the performance and usability of the website and mobile app
• Promotional communications: Sending you information about active bonuses, cricket-season promotions and platform updates if you have opted in to receive such communications. You can opt out at any time from your account settings

pkr78 does not use your personal data to build profiles for sale to third-party advertisers, and does not use automated decision-making to determine whether your account should be restricted based on personal characteristics unrelated to platform use.

04 Payment Data and PKR Transactions

Because all transactions on pkr78 run in Pakistani Rupees (PKR), the payment data handled by the platform relates specifically to Pakistani payment infrastructure — JazzCash, Easypaisa, Raast, bank accounts and cards.

What pkr78 stores: Transaction references, amounts, timestamps, the payment method used and the confirmation status of each transaction. This data is necessary for your account balance to be accurate and for withdrawal requests to be processed correctly.

What pkr78 does not store: Your JazzCash PIN, Easypaisa MPIN, online banking password, full card number or any other authentication credential used with your payment provider. Payment authentication happens on your payment provider's own system, not through pkr78.

Payment data is retained for as long as your account is active and for a period afterwards to meet record-keeping obligations. During your account's active lifetime, you can view your full transaction history in the wallet section of the app or platform.

05 Data Sharing

pkr78 does not sell your personal data. Sharing is limited to specific situations where it is necessary to operate the service or meet a legal obligation.

Payment Processors

To process deposits and withdrawals, pkr78 shares relevant transaction data with the payment providers you use — JazzCash, Easypaisa, Raast and banking networks. This sharing is limited to what each provider needs to complete the transaction.

Identity Verification Partners

Where identity verification is required, pkr78 may use a third-party verification service to confirm that the details you have provided are accurate. The information shared for this purpose is limited to the data needed for the verification check.

Fraud Prevention and Security

pkr78 may share data with fraud prevention services and industry databases where there is a reasonable basis to suspect fraudulent activity, account misuse or a security incident.

Legal Requirements

If pkr78 is legally required to disclose your information — for example, in response to a valid legal order or to protect the rights, property or safety of the platform or its users — such disclosure may occur. pkr78 will only comply with disclosures that are legally required and will limit the scope of any disclosure to what is strictly necessary.

Service Providers

pkr78 works with technical service providers for functions such as cloud hosting, customer support software and analytics. These providers have access to limited data necessary to perform their services and are required to handle it in accordance with confidentiality obligations.

06 Cookies and Tracking Technologies

The pkr78 website uses cookies — small text files placed on your device — and similar technologies such as local storage in the mobile app. Here is what they are used for.

• Essential cookies: Required for the platform to function. These handle your login session, keep your bet slip active and maintain your account state as you move between pages. The platform does not work properly without them.
• Performance cookies: Collect anonymised information about how players use the platform — which pages load slowly, where errors occur, how navigation flows are used. This helps improve the platform experience for all users.
• Preference cookies: Remember your settings — such as language preference, notification choices and display options — so you do not have to reset them every time you visit.
• Analytics: Aggregate, anonymised data about usage patterns is analysed to understand how the platform is being used overall. This data is not linked back to individual accounts.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect platform functionality — some features may not work if essential cookies are blocked. Non-essential cookies can be disabled without affecting core platform use.

The pkr78 mobile app uses equivalent local storage mechanisms that serve the same functions. App data can be cleared through your device's app management settings.

07 Data Retention

pkr78 keeps your personal data for as long as your account is active and for a reasonable period after account closure. The specific retention periods depend on the type of data and the reason it is being kept.

• Account and identity data: Retained while your account is active. After account closure, retained for a period to meet record-keeping obligations, typically several years.
• Transaction records: Retained for the full active account period plus a post-closure period for audit and dispute purposes.
• Betting and gaming history: Retained while your account is active and accessible to you through your account history. Retained post-closure for compliance and dispute resolution purposes.
• Support communications: Retained for a defined period to allow ongoing disputes to be resolved and to support quality review.
• Technical logs: Retained for a shorter period — typically 90 days — unless a security incident requires extended retention for investigation.

When data is no longer needed and there is no legal basis to keep it, it is deleted or anonymised so that it can no longer be linked to your identity.

08 Your Data Rights

As a registered pkr78 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the support team using the email address shown in the footer of this page.

09 Security Measures

pkr78 takes the security of your personal data seriously and applies technical and organisational measures designed to protect it from unauthorised access, loss or disclosure.

• Account passwords are stored using one-way hashing — pkr78 cannot read your password, which is why support will never ask you for it
• Communications between your device and the pkr78 platform are encrypted using HTTPS/TLS
• Payment transactions are processed through secure integrations with payment providers — your payment credentials are not visible to or stored by pkr78
• Access to personal data within the pkr78 team is restricted to staff who have a legitimate operational need for it
• The platform monitors for unusual login patterns, multiple failed login attempts and account access from unexpected locations

While pkr78 takes these measures, no internet-connected platform can guarantee absolute security. You play a role in keeping your account safe — use a strong password, do not share your login details with anyone, and contact support immediately if you notice any unusual activity on your account.

10 Changes to This Privacy Policy

This Privacy Policy may be updated from time to time. When changes are made, the "Last updated" date at the top of the page will be revised. Continuing to use the pkr78 platform after an updated policy has been published means you accept the changes.

For significant changes that materially affect how your personal data is used, pkr78 will make reasonable efforts to notify registered players through the platform or by the contact details on their account.

If you have questions about this policy or want to exercise any of your data rights, contact the pkr78 support team. The support email address is shown in the footer of this page.